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Return Policy
Your complete satisfaction is our primary goal. We want you to be fully satisfied with every item you purchase from AaronsOfficeOnline.com If you are not satisfied with an item that you have purchased, you may return the item within 30 days of your delivery date - we will pay all shipping charges in the continental U.S. Assembly or Installation fees are non-refundable. Free return shipping is limited to single chair orders and can be exercised once per year, per customer. The item must be returned in like new condition, with all paperwork, parts, and accessories to ensure full credit. All returns must be authorized through AaronsOfficeonline.com. We will not accept any unauthorized packages by any other shipping vendor. Please Contact Us or call 1-866-212-3491 from 9am – 4pm Monday through Friday EST to obtain a return authorization.
Regular Ground Shipping return charges are per item:
Any new chair within 30 days of delivery - FREE!
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From
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To
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Shipping Cost
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$1.00
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$100
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$9.95
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$101
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$300
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$29.95
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$301
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$1000
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$69.95
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$1001
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$2000
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$74.95
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$2001
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$3000
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$99.95
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Return Instructions:
All Products must be returned by a shipper authorized by AaronsOfficeOnline.com. Please call us at 1-866-212-3491. AaronsOfficeOnline.com will not accept any unauthorized packages by any shipping vendor.
Completely fill out the return form. You can print the form by clicking on the following link: Aaron Return Form. Please make sure you have filled out the form. Print out a copy of the return form so you can place it in the box when the chair is being returned. Returns will not be able to be processed unless the Aaron Return form is completed and submitted.
We will return your product using the same shipping method that was originally used to ship your product.
Not including the return form in your package will delay processing your return up to 60 days.
Canceling an Order
If your order has shipped or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package. Shipping charges are non-refundable.
Please call 1-866-212-3491, or email at cancelorder@aarons.com to cancel an order. Please note that most orders ship within 72 hours. To ensure your order gets cancelled before it ships, please call us.
If you submit an e-mail, we cannot guarantee that your order will be cancelled before it ships. We will confirm all cancellations submitted to us, whether successful or not, by replying to your original e-mail.
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